Returns & Refunds

Returns & Refunds

At Thrive, we strive to provide high-quality supplements to enhance your wellness journey. We understand that sometimes things may not go as planned. Our Returns & Refunds Policy ensures a smooth process for addressing your concerns.

Refund Policy
30 Day Money Back Guarantee

If you are not satisfied with your product, we offer a full refund or store credit for the value of the item within 30 days of delivery.

In case you receive the wrong product or your package is missing, we will provide store credit or a replacement for the full value of the affected items.

Refunds will be credited to the original payment method, and it may take up to two (2) billing cycles for the refund to appear on your statement.

We monitor frequent refund or store credit requests, and abuse of this policy will not be tolerated.

Returns Process
Follow these steps to process a return:
  • Ensure the item is unused and in its original condition.
  • Repackage with the original packing slip or contact us if it's unavailable.
  • Mail to:
    Ship Network
    Attn: Returns Thrive
    800 N King Street, Ste 304 1701, Wilmington, DE 19801
    United States
  • Contact us after shipping.
  • Once received and verified, we'll refund the entire purchase cost.

You are responsible for return shipping charges.

FAQs
What if my supplements are damaged or defective?

If your supplements are damaged, contact us immediately with details and photos. We'll provide a replacement or refund for defective items.

When will I receive my refund after returning my supplements?

Once we receive and inspect your return, we'll notify you of approval or rejection. If approved, your refund will be processed within 3-5 business days.

What if my refund is late or missing?

If your refund is delayed, check your bank account, contact your credit card company, and then your bank. If issues persist, contact us.

Can I exchange supplements?

We only replace items if they are defective or damaged.

Do I have to pay for shipping to return the supplements?

You are responsible for return shipping costs. Consider using a trackable shipping service or purchasing shipping insurance for items over $75.

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